diff --git a/sdk/identity/azure-identity/azure/identity/_internal/msal_credentials.py b/sdk/identity/azure-identity/azure/identity/_internal/msal_credentials.py
index ef5c3ceec08d..f07b2c0b6e85 100644
--- a/sdk/identity/azure-identity/azure/identity/_internal/msal_credentials.py
+++ b/sdk/identity/azure-identity/azure/identity/_internal/msal_credentials.py
@@ -61,18 +61,24 @@ def _build_auth_record(response):
     """Build an AuthenticationRecord from the result of an MSAL ClientApplication token request"""
 
     try:
-        client_info = json.loads(_decode_client_info(response["client_info"]))
         id_token = response["id_token_claims"]
 
+        if "client_info" in response:
+            client_info = json.loads(_decode_client_info(response["client_info"]))
+            home_account_id = "{uid}.{utid}".format(**client_info)
+        else:
+            # MSAL uses the subject claim as home_account_id when the STS doesn't provide client_info
+            home_account_id = id_token["sub"]
+
         return AuthenticationRecord(
             authority=urlparse(id_token["iss"]).netloc,  # "iss" is the URL of the issuing tenant
             client_id=id_token["aud"],
-            home_account_id="{uid}.{utid}".format(**client_info),
+            home_account_id=home_account_id,
             tenant_id=id_token["tid"],  # tenant which issued the token, not necessarily user's home tenant
             username=id_token["preferred_username"],
         )
     except (KeyError, ValueError):
-        # surprising: msal.ClientApplication always requests client_info and an id token, whose shapes shouldn't change
+        # surprising: msal.ClientApplication always requests an id token, whose shape shouldn't change
         return None
 
 
diff --git a/sdk/identity/azure-identity/tests/test_interactive_credential.py b/sdk/identity/azure-identity/tests/test_interactive_credential.py
index 631844567f09..0f3efd57d32e 100644
--- a/sdk/identity/azure-identity/tests/test_interactive_credential.py
+++ b/sdk/identity/azure-identity/tests/test_interactive_credential.py
@@ -18,6 +18,8 @@
 except ImportError:  # python < 3.3
     from mock import Mock, patch  # type: ignore
 
+from helpers import build_aad_response
+
 
 class MockCredential(InteractiveCredential):
     """Test class to drive InteractiveCredential.
@@ -266,3 +268,54 @@ def _request_token(self, *_, **__):
 
     TestCredential(enable_persistent_cache=True, allow_unencrypted_cache=True)
     assert mock_extensions.PersistedTokenCache.called_with(mock_extensions.FilePersistence)
+
+
+def test_home_account_id_client_info():
+    """when MSAL returns client_info, the credential should decode it to get the home_account_id"""
+
+    object_id = "object-id"
+    home_tenant = "home-tenant-id"
+    msal_response = build_aad_response(uid=object_id, utid=home_tenant, access_token="***", refresh_token="**")
+    msal_response["id_token_claims"] = {
+        "aud": "client-id",
+        "iss": "https://localhost",
+        "object_id": object_id,
+        "tid": home_tenant,
+        "preferred_username": "me",
+        "sub": "subject",
+    }
+
+    class TestCredential(InteractiveCredential):
+        def __init__(self, **kwargs):
+            super(TestCredential, self).__init__(client_id="...", **kwargs)
+
+        def _request_token(self, *_, **__):
+            return msal_response
+
+    record = TestCredential().authenticate()
+    assert record.home_account_id == "{}.{}".format(object_id, home_tenant)
+
+
+def test_home_account_id_no_client_info():
+    """the credential should use the subject claim as home_account_id when MSAL doesn't provide client_info"""
+
+    subject = "subject"
+    msal_response = build_aad_response(access_token="***", refresh_token="**")
+    msal_response["id_token_claims"] = {
+        "aud": "client-id",
+        "iss": "https://localhost",
+        "object_id": "some-guid",
+        "tid": "some-tenant",
+        "preferred_username": "me",
+        "sub": subject,
+    }
+
+    class TestCredential(InteractiveCredential):
+        def __init__(self, **kwargs):
+            super(TestCredential, self).__init__(client_id="...", **kwargs)
+
+        def _request_token(self, *_, **__):
+            return msal_response
+
+    record = TestCredential().authenticate()
+    assert record.home_account_id == subject