Analyze how delivery performance, product category, and seller behavior affect customer satisfaction.
This project is organized into four analysis areas:
- Which product categories generate the most revenue?
- Which sellers generate the most revenue?
- Which states/cities drive the most orders?
- Which categories have the best/worst review scores?
- Which categories generate strong revenue but poor customer service?
- Do late deliveries lower customer review scores?
- How do freight costs affect total order value?
- Are repeat customers more valuable than one-time customers?
- How do freight costs affect total order value?
- What factors appear most onnected to low review scores?