Possible email bug

[ian-kinner]

Email is sent properly on user create and on ticket create, but as a workflow action it fails with the above (to the same user). I tried with multiple recipients and got the same. I'm using local sendmail to relay to SES. If there is more I can provide to replicate, please let me know.

[jhuckaby]

Oh no! May I ask how the send email action is attached to your workflow? Is it:

• Attached directly to an event or job node on the workflow map, or
• Attached to another node type such as a launcher or controller, or
• Is it configured on the "outer" workflow (i.e. outside of the workflow map) in the action "table"?

Thanks!

[jhuckaby]

Ohhhh wait, I think I may know what is going on here...

Did you happen to customize the email body content in the action configuration?

Yup, bingo. That's it... I can reproduce it now.

Okay, so yeah, when you customize the email body in the action dialog, you need to include some required markup for the email "To" and "Subject" headers. Instructions are here: https://docs.xyops.io/#Docs/actions/custom-email

Basically, you just need to include a block like this at the top:

<!-- To: {{email_to}} -->
<!-- Subject: ✅ {{config.client.name}} Job Completed Successfully: {{event.title}} -->
<!-- Title: Job Successful -->

Your custom body content here!

Then you can of course customize the Subject and Title to your liking.

[ian-kinner]

Ohhh I didn't realize I got THAT level of email customization. I didn't RTFM on this part yet, and broader email customization was a feature I had requested myself! Thanks for the response!

[ian-kinner]

ps> That did indeed solve the problem.