diff --git a/WordPress/Classes/Utility/ZendeskUtils.swift b/WordPress/Classes/Utility/ZendeskUtils.swift
index 7400e5c3c754..e3b636a423b9 100644
--- a/WordPress/Classes/Utility/ZendeskUtils.swift
+++ b/WordPress/Classes/Utility/ZendeskUtils.swift
@@ -66,6 +66,7 @@ import CoreTelephony
 
         let presentInController = ZendeskUtils.configureViewController(controller)
         ZDKRequests.presentRequestCreation(with: presentInController)
+        createRequest()
     }
 
     func showTicketList(from controller: UIViewController) {
diff --git a/WordPress/Classes/ViewRelated/Notifications/Controllers/NotificationsViewController.swift b/WordPress/Classes/ViewRelated/Notifications/Controllers/NotificationsViewController.swift
index 811e73dbffc8..6c2da94962e2 100644
--- a/WordPress/Classes/ViewRelated/Notifications/Controllers/NotificationsViewController.swift
+++ b/WordPress/Classes/ViewRelated/Notifications/Controllers/NotificationsViewController.swift
@@ -1401,15 +1401,26 @@ extension NotificationsViewController: AppFeedbackPromptViewDelegate {
         WPAnalytics.track(.appReviewsOpenedFeedbackScreen)
         AppRatingUtility.shared.gaveFeedbackForCurrentVersion()
         hideRatingViewWithDelay(0.0)
-        if HelpshiftUtils.isHelpshiftEnabled() {
-            let presenter = HelpshiftPresenter.init()
-            presenter.sourceTag = SupportSourceTag.inAppFeedback
-            presenter.presentHelpshiftConversationWindowFromViewController(self,
-                                                                           refreshUserDetails: true,
-                                                                           completion: nil)
+
+        if FeatureFlag.zendeskMobile.enabled {
+            if ZendeskUtils.sharedInstance.zendeskEnabled {
+                ZendeskUtils.sharedInstance.showNewRequest(from: self)
+            } else {
+                if let contact = URL(string: NotificationsViewController.contactURL) {
+                    UIApplication.shared.open(contact)
+                }
+            }
         } else {
-            if let contact = URL(string: NotificationsViewController.contactURL) {
-                UIApplication.shared.open(contact)
+            if HelpshiftUtils.isHelpshiftEnabled() {
+                let presenter = HelpshiftPresenter.init()
+                presenter.sourceTag = SupportSourceTag.inAppFeedback
+                presenter.presentHelpshiftConversationWindowFromViewController(self,
+                                                                               refreshUserDetails: true,
+                                                                               completion: nil)
+            } else {
+                if let contact = URL(string: NotificationsViewController.contactURL) {
+                    UIApplication.shared.open(contact)
+                }
             }
         }
     }
diff --git a/WordPress/Classes/ViewRelated/Support/SupportTableViewController.swift b/WordPress/Classes/ViewRelated/Support/SupportTableViewController.swift
index 3c925caee28a..06998720611a 100644
--- a/WordPress/Classes/ViewRelated/Support/SupportTableViewController.swift
+++ b/WordPress/Classes/ViewRelated/Support/SupportTableViewController.swift
@@ -148,13 +148,10 @@ private extension SupportTableViewController {
         return { [unowned self] row in
             self.tableView.deselectSelectedRowWithAnimation(true)
             if ZendeskUtils.sharedInstance.zendeskEnabled {
-
                 guard let controllerToShowFrom = self.controllerToShowFrom() else {
                     return
                 }
-
                 ZendeskUtils.sharedInstance.showNewRequest(from: controllerToShowFrom)
-                ZendeskUtils.sharedInstance.createRequest()
             } else {
                 guard let url = Constants.forumsURL else {
                     return