❓ FAQ Documentation Portfolio

Converting common friction points into self-service solutions.

📌 Philosophy

I treat FAQs as a living extension of the product. My goal is to anticipate user confusion before it reaches a support agent. I follow the KCS (Knowledge-Centered Service) methodology:

• Searchability: Writing questions from the user’s perspective (using their language).

• Actionability: Every answer must provide a clear "Next Step" or solution.

• Conciseness: Stripping away fluff to provide the fastest "Time-to-Resolution."

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🚀 All FAQs created by me for different projects

1. Create FAQ page for common user questions: aadorian/ProtegeDesk#198
2. docs:Add Help/FAQ page: allyourbeta/tilespace#23
3. docs: create FAQ section and link to README: OperationsPAI/OperationsPAI.github.io#8

🛠 FAQ Architecture & Tools

I use a structured approach to ensure information is easy to find and maintain:

• Taxonomy: Categorizing FAQs into Getting Started, Security, Billing, and Troubleshooting.

• Version Control: Using Git to track FAQ updates alongside product releases.

• Feedback Loops: Analyzing support logs to identify new recurring "pains" to document.

📫 Let's Reduce Support Volume

If your support team is overwhelmed by repetitive questions, I can help build the "Self-Service" layer.

• LinkedIn: shishir-tambe

• Portfolio: GitHub Profile