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Add note on auto-resolve for escalation policies #31797
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{{< img src="service_management/oncall/escalation_policy_2_steps_v2.png" alt="An escalation policy configured to notify the scheduled on-call user and escalate to Jane Doe if the page is not acknowledged after 5 minutes." style="width:100%;" >}} | ||
1. Set how many times to repeat the steps if no one acknowledges the page. | ||
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. | ||
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-resolve.)* |
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1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-resolve.)* | |
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-escalate nor auto-resolve.)* |
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Italics feels unnecessary, since the parentheses already set off the statement and call attention to it. Also "or" is more conversational than "nor":
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-resolve.)* | |
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. (This only applies if no one acknowledges; once acknowledged, escalation stops and the page won't auto-escalate or auto-resolve.) |
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Approved with a minor edit suggestion, thanks!
{{< img src="service_management/oncall/escalation_policy_2_steps_v2.png" alt="An escalation policy configured to notify the scheduled on-call user and escalate to Jane Doe if the page is not acknowledged after 5 minutes." style="width:100%;" >}} | ||
1. Set how many times to repeat the steps if no one acknowledges the page. | ||
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. | ||
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-resolve.)* |
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Italics feels unnecessary, since the parentheses already set off the statement and call attention to it. Also "or" is more conversational than "nor":
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. *(This only applies if no one acknowledges; once acknowledged, escalation stops and the page won’t auto-resolve.)* | |
1. Select whether Datadog should automatically update the page status to **Resolved** after executing all rules and repeats. (This only applies if no one acknowledges; once acknowledged, escalation stops and the page won't auto-escalate or auto-resolve.) |
What does this PR do? What is the motivation?
Merge instructions
Merge readiness:
For Datadog employees:
Your branch name MUST follow the
<name>/<description>
convention and include the forward slash (/
). Without this format, your pull request will not pass CI, the GitLab pipeline will not run, and you won't get a branch preview. Getting a branch preview makes it easier for us to check any issues with your PR, such as broken links.If your branch doesn't follow this format, rename it or create a new branch and PR.
[6/5/2025] Merge queue has been disabled on the documentation repo. If you have write access to the repo, the PR has been reviewed by a Documentation team member, and all of the required checks have passed, you can use the Squash and Merge button to merge the PR. If you don't have write access, or you need help, reach out in the #documentation channel in Slack.
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