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Closed
Due by July 29, 2022
Closed May 25, 2022
100% complete

Problem statement:

Uploading source maps is a common source of frustration. Source maps are also one of the great value adds to our in product experience. We want to automate supporting customers with frequent issues.

https://docs.sentry.io/platforms/javascript/sourcemaps/troubleshooting_js/

*Outcome: *

Developers will be provided with a tool to help them discover any issues they may have when uploading source maps

Sentry support will have a tool and docs to suggest to customers to hopefully first discover issues, and second at least know what their problem is NOT.

Key measurements:

  • qualitative: Is this useful for customers and support
  • quantitative: Can we try to influence the number of Zendesk tickets
  • quantitative: Can we influence the resolution time of source maps related Zendesk tickets

Can we find a way to track in zendesk the number of times the sentry-cli “y-tho“ functionality was useful

Additional

This is something users would run locally so I do not think we can track usage exactly what was not covered in y-tho

  • Verify your source maps are built correctly
  • Verify your source maps work locally
  • Verify your source files are not too large
    • this is a fuzzy requirement today in sentry
  • Verify artifacts are not gzipped
  • Verify workers are sharing the same volume as web (if running self-hosted Sentry via Docker)
  • Should spit out an easily readable and easily copy and paste - to put into ZenDesk or elsewhere for support colleagues

Possible second milestone:

https://github.com/getsentry/rust-sourcemap/tree/master/cli

  • In sentry error incorrect source map location
  • this helps when producing sourcemaps locally then line and column
  • this verify that it resolves locally
    • if yes then it is a problem in between on sentry server side or upload
    • 1st Verifies what you upload to sentry is exactly what you upload to sentry
    • 2nd step from “y-tho” ensure previous steps are not for waste
  • What is being automated?
    • on release page you have your files (release artificats)
      • download
      • manually check the line number matches the error
      • if correct then data is correct
      • then you know an error with cli and not with the source maps that were uploaded

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