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Feb 10, 2023
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repo sync #23832

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2 changes: 1 addition & 1 deletion data/reusables/support/premium-support-features.md
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Expand Up @@ -3,7 +3,7 @@ In addition to all of the benefits of {% data variables.contact.enterprise_suppo
- Phone support via callback request, in English, through our support portal 24 hours per day, 7 days per week
- A Service Level Agreement (SLA) with guaranteed initial response times
- Escalation and incident management
- Support Engineers, for Premium customers, and Customer Reliability Engineers (CREs), for Premium Pus customers, have direct access to escalation engineering resources, if needed to expedite case resolution
- Support Engineers, for Premium customers, and Customer Reliability Engineers (CREs), for Premium Plus customers, have direct access to escalation engineering resources, if needed to expedite case resolution
- Available incident coordinator to manage technical resources within {% data variables.product.company_short %} until underlying issue is mitigated or fully resolved
- Access to premium content
- Health Checks
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