[BUG]: Login fails with internal server error - Nextcloud 30.0.2 - Passwords 2024.9.20

[bgbearcatfan]

⚠️ This issue respects the following points: ⚠️

• This is a single bug, not a question or a configuration/webserver/proxy issue.
• This is not a bug in the browser extension or another client.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server and the Passwords App is up to date. See Nextcloud Apps.
• There are no warnings and errors reported in the Passwords App settings in the admin area
• The following apps are not installed: Rainloop

Server Information

It looks like Passwords 2024.9.20 causes internal server error with Nextcloud 30.0.2.

Running the command, sudo -u wwwrun php /srv/www/htdocs/nextcloud/occ app:disable passwords, allows access to nextcloud again.

Client Information

Firefox 131.0.3
Linux Mint 22

Bug description

Enabling Passwords app 2024.9.20, causes 500 internal error with Nextcloud 30.0.2

Steps to reproduce

Enable Passwords app
Open Nextcloud URL
Receive 500 internal server error

Expected behavior

Enable Passwords app
Open Nextcloud URL
Successfully login

Nextcloud Logs

Info   passwords   Passwords runs /srv/www/htdocs/nextcloud/occ in global mode                                                                                                                          2024-11-07T18:38:25+00:00 

Info   user_ldap   OCA\User_LDAP\LoginListener - 6B7132DB-B1CF-419A-BC55-85B063320366 postLogin                                                                                                         2024-11-07T18:38:26+00:00 

Warning   passwords   Login attempt with invalid session for 0817C1A3-5A2D-4E92-8450-FBAB53CBEB1C                                                                                                          2024-11-07T18:38:27+00:00 

Warning   user_ldap   Bind failed: 49: Invalid credentials                                                                                                                                                 2024-11-07T18:38:27+00:00 

Warning   user_ldap   Bind failed: 49: Invalid credentials                                                                                                                                                 2024-11-07T18:38:27+00:00 

Info   user_ldap   OCA\User_LDAP\LoginListener - 6B7132DB-B1CF-419A-BC55-85B063320366 postLogin                                                                                                         2024-11-07T18:38:27+00:00 

Warning   passwords   Login attempt with invalid session for 0817C1A3-5A2D-4E92-8450-FBAB53CBEB1C                                                                                                          2024-11-07T18:38:28+00:00 

Warning   user_ldap   Bind failed: 49: Invalid credentials                                                                                                                                                 2024-11-07T18:38:28+00:00 

Warning   user_ldap   Bind failed: 49: Invalid credentials                                                                                                                                                 2024-11-07T18:38:28+00:00 

Info   user_ldap   OCA\User_LDAP\LoginListener - 0817C1A3-5A2D-4E92-8450-FBAB53CBEB1C postLogin

Browser Logs

No response

[PeopleInside]

I have the same issue.
What is the solution for now? Restore the nextcloud backup from my server and wait until a fix is not available before run any update?

https://help.nextcloud.com/t/internal-server-error-after-updating-to-30-0-2-inaccessible/209347/2

After hard work I restored nextcloud and now cannot update, I need wait a fix for passwords app.
I cannot stay with the password app disabled :) so need to restore all from a backup.
This create some issue I lost some data of yesterday but now passwords works back again but the issue still be present and need to be fixed because I cannot upgrade nextcloud to avoid the fatal error.

[MaxRower]

Same problem here, on two servers, had to deactivate the app.

[PeopleInside]

The possible cause:
nextcloud/server#48939

A comment of a possibile fix:
#683 (comment)

[MaxRower]

The possible cause: nextcloud/server#48939

A comment of a possibile fix: #683 (comment)

The fix works for me, thanks!

[andyincountry]

I renamed the "passwords" folder to "passwords.old" in appdata/www/nextcloud/apps and that seems to have let me get back into nextcloud but disables the passwords app. That is much better than not being able to use nextcloud in general, at least until the passwords app is fixed.

[MaxRower]

I renamed the "passwords" folder to "passwords.old" in appdata/www/nextcloud/apps and that seems to have let me get back into nextcloud but disables the passwords app. That is much better than not being able to use nextcloud in general, at least until the passwords app is fixed.

It's easier to do that on the console, like shown in the first post. Get the fix from above, and everything runs fine again.

[MacWarrior]

Hello,

Same issue here, on 2 differents Nextcloud instances, here is trace provided by debug mode.
PHP 8.3.13, with google SSO enabled :

Type : Exception
Code : 0
Message : Unable to verify user google-[...]
Fichier : [...]/apps/passwords/lib/Services/EnvironmentService.php
Ligne : 398

Trace
#0 [...]/apps/passwords/lib/Services/EnvironmentService.php(361): OCA\Passwords\Services\EnvironmentService->loadUserInformation()
#1 [...]/apps/passwords/lib/Services/EnvironmentService.php(185): OCA\Passwords\Services\EnvironmentService->determineAppMode()
#2 [internal function]: OCA\Passwords\Services\EnvironmentService->__construct()
#3 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(61): ReflectionClass->newInstanceArgs()
#4 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(106): OC\AppFramework\Utility\SimpleContainer->buildClass()
#5 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(124): OC\AppFramework\Utility\SimpleContainer->resolve()
#6 [...]/lib/private/AppFramework/DependencyInjection/DIContainer.php(448): OC\AppFramework\Utility\SimpleContainer->query()
#7 [...]/lib/private/AppFramework/DependencyInjection/DIContainer.php(420): OC\AppFramework\DependencyInjection\DIContainer->queryNoFallback()
#8 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(74): OC\AppFramework\DependencyInjection\DIContainer->query()
#9 [internal function]: OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#10 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(61): array_map()
#11 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(106): OC\AppFramework\Utility\SimpleContainer->buildClass()
#12 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(124): OC\AppFramework\Utility\SimpleContainer->resolve()
#13 [...]/lib/private/AppFramework/DependencyInjection/DIContainer.php(448): OC\AppFramework\Utility\SimpleContainer->query()
#14 [...]/lib/private/AppFramework/DependencyInjection/DIContainer.php(420): OC\AppFramework\DependencyInjection\DIContainer->queryNoFallback()
#15 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(74): OC\AppFramework\DependencyInjection\DIContainer->query()
#16 [internal function]: OC\AppFramework\Utility\SimpleContainer->OC\AppFramework\Utility\{closure}()
#17 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(61): array_map()
#18 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(106): OC\AppFramework\Utility\SimpleContainer->buildClass()
#19 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(124): OC\AppFramework\Utility\SimpleContainer->resolve()
#20 [...]/lib/private/AppFramework/DependencyInjection/DIContainer.php(448): OC\AppFramework\Utility\SimpleContainer->query()
#21 [...]/lib/private/ServerContainer.php(137): OC\AppFramework\DependencyInjection\DIContainer->queryNoFallback()
#22 [...]/lib/private/AppFramework/Utility/SimpleContainer.php(42): OC\ServerContainer->query()
#23 [...]/lib/private/Settings/Manager.php(175): OC\AppFramework\Utility\SimpleContainer->get()
#24 [...]/lib/private/Settings/Manager.php(323): OC\Settings\Manager->getSettings()
#25 [...]/apps/settings/lib/Controller/CommonSettingsTrait.php(70): OC\Settings\Manager->getAllowedAdminSettings()
#26 [...]/apps/settings/lib/Controller/CommonSettingsTrait.php(105): OCA\Settings\Controller\AdminSettingsController->formatSections()
#27 [...]/apps/settings/lib/Controller/CommonSettingsTrait.php(55): OCA\Settings\Controller\AdminSettingsController->formatAdminSections()
#28 [...]/apps/settings/lib/Controller/CommonSettingsTrait.php(141): OCA\Settings\Controller\AdminSettingsController->getNavigationParameters()
#29 [...]/apps/settings/lib/Controller/AdminSettingsController.php(58): OCA\Settings\Controller\AdminSettingsController->getIndexResponse()
#30 [...]/lib/private/AppFramework/Http/Dispatcher.php(208): OCA\Settings\Controller\AdminSettingsController->index()
#31 [...]/lib/private/AppFramework/Http/Dispatcher.php(114): OC\AppFramework\Http\Dispatcher->executeController()
#32 [...]/lib/private/AppFramework/App.php(161): OC\AppFramework\Http\Dispatcher->dispatch()
#33 [...]/lib/private/Route/Router.php(302): OC\AppFramework\App::main()
#34 [...]/lib/base.php(1001): OC\Route\Router->match()
#35 [...]/index.php(24): OC::handleRequest()
#36 {main}

[tron65]

The possible cause: nextcloud/server#48939
A comment of a possibile fix: #683 (comment)

The fix works for me, thanks!

Works for me too, thanks alot as well

[MacWarrior]

The possible cause: nextcloud/server#48939

A comment of a possibile fix: #683 (comment)

Temp fix confirmed on native account/login, but issue still present when using Google SSO login

[iacchi]

The bug is present also in the latest version of NC 29

[jstrickland2]

Failed to add app migration step OCA\Passwords\Migration\CliDatabaseObjectRepair

[joergmschulz]

The possible cause: nextcloud/server#48939

A comment of a possibile fix: #683 (comment)

For my installation which only allows login via OIDC, the above fix doesn't seem to work.