[Bug]: Server info returns wrong number of files or it is far away from "real time"

[GAS85]

⚠️ This issue respects the following points: ⚠️

• This is a bug, not a question or a configuration/webserver/proxy issue.
• This issue is not already reported on Github (I've searched it).
• Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
• I agree to follow Nextcloud's Code of Conduct.

Bug description

Server info page was not update after files mass upload. 1500+ Files were uploaded, but statistic was not changed even after 1 hour. Via UI and API call on https://FQDN/ocs/v2.php/apps/serverinfo/api/v1/info.

Steps to reproduce

1. Checking Server info under https://FQDN/index.php/settings/admin/serverinfo and see number of files:
   
2. User uploads 1500+ Files.
   
3. Checking Server info under https://FQDN/index.php/settings/admin/serverinfo and see no changes number of files even after 1 hour:
   
   
4. UPDATE. According to cacti Reported Files amount via API was updated to correct one at 11:30, polling interval is 5 min. So there is is almost 3 Hours gap in between.
5. Check own old tickets and posts and see that Files amount was reported in Real time in Nextcloud before 20:
   • In Nextcloud 19:
     
   • And Nextcloud 15
     

Expected behavior

1. User upload files and server info updated immediately - should not be count of files, but DB query.
   OR
2. User upload files and it is clear statement documented that server info updated once in XX Hours.

Installation method

Manual installation

Operating system

Debian/Ubuntu

PHP engine version

PHP 7.4

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

No response

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

• Default user-backend (database)
• LDAP/ Active Directory
• SSO - SAML
• Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***",
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "22.2.5.1",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "filesystem_check_changes": 0,
        "filelocking.enabled": true,
        "memcache.local": "\\OC\\Memcache\\APCu",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 1.5
        },
        "default_phone_region": "DE",
        "mail_smtpmode": "smtp",
        "mail_smtpauthtype": "LOGIN",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "maintenance": false,
        "theme": "",
        "logfile": "\/var\/nextcloud\/data\/nextcloud.log",
        "loglevel": 1,
        "trashbin_retention_obligation": "14, auto",
        "versions_retention_obligation": "14, auto",
        "data-fingerprint": "***REMOVED SENSITIVE VALUE***",
        "enable_previews": true,
        "enabledPreviewProviders": [
            "OC\\Preview\\PNG",
            "OC\\Preview\\JPEG",
            "OC\\Preview\\GIF",
            "OC\\Preview\\BMP",
            "OC\\Preview\\XBitmap",
            "OC\\Preview\\Movie",
            "OC\\Preview\\PDF",
            "OC\\Preview\\MP3",
            "OC\\Preview\\TXT",
            "OC\\Preview\\MarkDown"
        ],
        "preview_max_x": 1920,
        "preview_max_y": 1080,
        "jpeg_quality": 90,
        "auth.bruteforce.protection.enabled": true,
        "simpleSignUpLink.shown": false,
        "mail_sendmailmode": "smtp",
        "mail_smtpsecure": "tls",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "587",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "twofactor_enforced": true,
        "twofactor_enforced_groups": [
            "admin"
        ],
        "twofactor_enforced_excluded_groups": [],
        "has_rebuilt_cache": true,
        "updater.release.channel": "stable",
        "app_install_overwrite": [
            "transmission"
        ]
    }
}

List of activated Apps

Enabled:
  - accessibility: 1.8.0
  - activity: 2.15.0
  - admin_audit: 1.12.0
  - audioplayer: 3.2.4
  - bookmarks: 10.0.3
  - bruteforcesettings: 2.3.0
  - calendar: 3.1.0
  - camerarawpreviews: 0.7.15
  - checksum: 1.1.3
  - cloud_federation_api: 1.5.0
  - comments: 1.12.0
  - contacts: 4.0.8
  - contactsinteraction: 1.3.0
  - cospend: 1.4.3
  - dashboard: 7.2.0
  - data_request: 1.9.0
  - dav: 1.20.0
  - deck: 1.5.5
  - drawio: 1.0.2
  - external: 3.9.0
  - extract: 1.3.3
  - facerecognition: 0.9.1
  - federatedfilesharing: 1.12.0
  - files: 1.17.0
  - files_automatedtagging: 1.12.0
  - files_downloadactivity: 1.12.0
  - files_external: 1.13.1
  - files_mindmap: 0.0.26
  - files_pdfviewer: 2.3.1
  - files_retention: 1.11.1
  - files_rightclick: 1.1.0
  - files_sharing: 1.14.0
  - files_trashbin: 1.12.0
  - files_versions: 1.15.0
  - files_videoplayer: 1.11.0
  - firstrunwizard: 2.11.0
  - forms: 2.4.0
  - gpxedit: 0.0.14
  - gpxpod: 4.3.0
  - impersonate: 1.9.0
  - integration_discourse: 1.0.2
  - integration_github: 1.0.2
  - integration_gitlab: 1.0.3
  - keeweb: 0.6.8
  - logreader: 2.7.0
  - lookup_server_connector: 1.10.0
  - mail: 1.11.7
  - maps: 0.1.10
  - news: 18.0.0
  - nextcloud_announcements: 1.11.0
  - notes: 4.3.1
  - notifications: 2.10.1
  - oauth2: 1.10.0
  - ocdownloader: 1.8.0
  - password_policy: 1.12.0
  - phonetrack: 0.7.0
  - photos: 1.4.0
  - polls: 3.5.4
  - previewgenerator: 4.0.0
  - privacy: 1.6.0
  - provisioning_api: 1.12.0
  - recommendations: 1.1.0
  - serverinfo: 1.12.0
  - settings: 1.4.0
  - sharebymail: 1.12.0
  - side_menu: 2.3.3
  - spreed: 12.2.3
  - support: 1.5.0
  - survey_client: 1.10.0
  - systemtags: 1.12.0
  - text: 3.3.0
  - theming: 1.13.0
  - transmission: 0.7.2
  - twofactor_backupcodes: 1.11.0
  - twofactor_totp: 6.2.0
  - unsplash: 1.2.4
  - updatenotification: 1.12.0
  - user_status: 1.2.0
  - video_converter: 1.0.4
  - viewer: 1.6.0
  - weather_status: 1.2.0
  - workflowengine: 2.4.0
Disabled:
  - circles: 22.1.1
  - encryption
  - federation: 1.10.1
  - files_accesscontrol: 1.12.1
  - flowupload: 1.1.3
  - gpxmotion: 0.1.0
  - integration_jira: 1.0.2
  - radio: 1.0.3
  - recognize: 1.11.0
  - user_ldap
  - weather: 1.7.6

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

No response

Additional info

No response

[joshtrichards]

The storage statistics collection was moved to the background in #297. It defaults to three hours, but is configurable:

https://github.com/nextcloud/serverinfo#configuration