Bdcs 5178

source/includes/api/auth/_hold-codes.md.erb

@@ -68,11 +68,11 @@ We couldn't update your payment method because of a technical problem. Please tr
 
 <label class="tag">CardSwap</label>
 
-### account_set_up_online_payments
+### provider_system_issue
 
-Your account is not set up for online payments. Log in to your account and set up online payments.
+We’re unable to complete the swap because of a system issue with the provider. Please try again later.
 
-<label class="tag">Biller Direct</label>
+<label class="tag">CardSwap</label>
 
 ### partner_expiration_exceeded
 
@@ -84,6 +84,24 @@ This request has exceeded your financial institution's expiration policy.
 
 Your account has been locked. Unlock your account directly through your provider and try again.
 
+<label class="tag">Biller Direct and CardSwap</label>
+
+### authentication_unsupported
+
+We’re unable to access your account because your login credentials are from a third-party service, such as Facebook or Google. To link your account, disconnect from the third-party service and create new login credentials directly through the provider.
+
+<label class="tag">Biller Direct and CardSwap</label>
+
+### authentication_not_completed
+
+We're unable to access your account because authentication was not fully completed. Please re-authenticate your login credentials and try again.
+
+<label class="tag">Biller Direct and CardSwap</label>
+
+### account_set_up_online_payments
+
+Your account is not set up for online payments. Log in to your account and set up online payments.
+
 <label class="tag">Biller Direct</label>
 
 ### account_issue_verify_identity
@@ -104,11 +122,6 @@ Please log in to your account and add a service account.
 
 <label class="tag">Biller Direct</label>
 
-
-<!--
-
-These are Biller Direct holds we'll add in later
-
 ### account_issue_third_party_payments_on_file
 
 We're unable to access your bill information because your account is connected to a third-party provider.
@@ -145,4 +158,41 @@ We're unable to make payments on inactive accounts.
 
 <label class="tag">Biller Direct</label>
 
--->
+### account_issue_no_bill
+
+We are unable to locate a bill on this account. Please contact your provider directly
+
+<label class="tag">Biller Direct</label>
+
+### no_payment_required
+
+There are currently no payments required for this bill because it is in forbearance or your account has been inactive for 6 months or longer.
+
+<label class="tag">Biller Direct</label>
+
+### foreign_currency_issue
+
+We are unable to update or pay your bill due to foreign currency exchange. Please contact your provider directly.
+
+<label class="tag">Biller Direct</label>
+
+### Subcategories for `authentication_not_completed`
+
+Code | Description
+----- | -----------
+`invalid-credentials` | The credentials provided are invalid.
+`no-mfa-response-received` | The user did not provide a MFA response during a realtime job.
+`invalid-mfa` | The MFA response provided by the user was invalid.
+`unanswered-mfa-question` | There are MFA questions during the authentication process that the user had not provided answers for.
+
+### Subcategories for `system_issue_with_swap`, `system_issue_with_bill_payment` and `system_issue_with_bill`
+
+Code | Description
+----- | -----------
+`selector-not-found` | Automation was not able to detect expected selector.
+`navigation-error` | Automation job encountered navigation error.
+`job-timeout` | Automation job timed out.
+`captcha-failure` | Automation failed to solve the captcha on the provider website.
+`proxy-failure` | Automation job encountered proxy failure.
+`known-system-error` | Automation job encountered known system error.
+`issue-unidentified` | Automation job failed due to unidentifiable issues.