Update feedback.md

msteams-platform/feedback.md

@@ -8,6 +8,8 @@ ms.date: 09/28/2022
 
 # Support and feedback
 
+In this doc you will find help and resources needed for Microsoft Teams developer documentation and Microsoft 365 Copilot. In addition to community forums and dedicated support teams to answer technical questions and common issues.
+
 ## Product support and service issues
 
 Use **Azure Admin Center** or **Microsoft 365 Admin Center** for any **business-critical issues** that need SLA-based support.
@@ -18,6 +20,17 @@ Use **Azure Admin Center** or **Microsoft 365 Admin Center** for any **business-
 | **Azure help and support** | If you have a paid Azure subscription, visit the Azure Admin Center to [open a ticket](https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportreq). |
 | **General questions about Teams** | If you have general questions on Teams, submit your questions on :::image type="icon" source="assets/icons/microsoft-icon.png"::: [Microsoft Teams Community](https://answers.microsoft.com/msteams/forum).|
 
+## Developer support channels
+
+To inquire about general questions related to Copilot and Copilot samples use the following community groups. Use the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) for any business-critical issues that need SLA(service level agreement) based support and [Microsoft Q&A](/answers/tags/466/copilot-m365-development) for general questions.
+
+| **Support channel category** | **Channel** |
+|:------------|:------------|
+| Microsoft 365 Copilot service issues, development issues, and limited advisory support. | If you have a Premier/Unified support agreement for Microsoft 365, visit the [Microsoft 365 Admin Center](https://admin.microsoft.com/Adminportal/Home#/homepage) and use the Support menu to open a service request. |
+| General questions about Microsoft 365 Copilot | If you have general questions on Microsoft 365 Copilot, submit your questions on [Microsoft Q&A](/answers/tags/466/copilot-m365-development). |
+| Developer community help | [Microsoft Q&A](/answers/) exists as the home of technical questions and answers for Microsoft products. Use the [Microsoft 365 Copilot Development](/answers/tags/466/copilot-m365-development.html) tag to post questions, connect with other developers, and submit answers. |
+| Extensibility samples | Submit issues and ask general questions related to samples using the respective Microsoft 365 Copilot [extensibility samples](samples.md) GitHub repositories. |
+
 ## Developer community help
 
 Teams community of developers use Stack Overflow and Microsoft Q&A to connect with other developers to ideate, get clarifications, and submit queries. In addition, you can also use other contacts or sites, depending on the type of community help required to raise issues, limitations, and general questions.
@@ -40,7 +53,7 @@ Submit issues and ask general questions related to SDK and samples using the com
 | **Community channel** | **Contact** |
 |:----------------------|:------------|
 | **Platform outages** | Check if your issue is already raised on [Teams platform outages](https://aka.ms/TeamsPlatform/Outages) before you raise one. |
-| **Samples** | Submit issues with samples to respective  [Microsoft Teams Samples](https://github.com/OfficeDev/Microsoft-Teams-Samples) repository.|
+| **Samples** | *Submit issues with samples to respective  [Microsoft Teams Samples](https://github.com/OfficeDev/Microsoft-Teams-Samples) repository. <br>* Submit issues with samples to respective [Microsoft 365 Copilot extensibility samples repository](https://github.com/OfficeDev/Copilot-for-M365-Plugins-Samples). |
 |  **Teams Toolkit or TeamsFx SDK and CLI issues** | <ul><li> :::image type="icon" source="assets/icons/GitHub-icon.png":::  [GitHub Issues](https://github.com/OfficeDev/TeamsFx/issues): Create new issues on the [TeamsFx (Microsoft Teams Framework) GitHub repository](https://github.com/OfficeDev/TeamsFx) to report issues or raise feature request. We recommend using GitHub issues for queries and to receive community help. <li> :::image type="icon" source="assets/icons/stack-overflow-icon.png"::: [Stack Overflow](https://stackoverflow.com/questions/tagged/teams-toolkit): Use the `teams-toolkit` tag to post questions. Follow the Stack Overflow guidelines such as provide a descriptive title, a concise problem statement, and details to reproduce the issue. Feature requests or broad questions are off-topic. </li> </ul> |
 | **Bot and Message extension SDK issues or suggestions** | Submit issues and feature requests to the SDK repository for your bot's language ([C#](https://github.com/Microsoft/botbuilder-dotnet/), [JavaScript](https://github.com/Microsoft/botbuilder-js), or [Python](https://github.com/Microsoft/botbuilder-python)). Post How-to questions at [Stack Overflow](https://stackoverflow.com/questions/tagged/botframework%20microsoft-teams) using the `botframework` and `microsoft-teams` tag. |
 | **Tabs (TeamsJS) issues or suggestions** | Submit issues and feature requests to the [Microsoft Teams JavaScript client library (TeamsJS)](https://github.com/OfficeDev/microsoft-teams-library-js/issues) for tabs. Use the `microsoft-teams` tag to post how-to questions about TeamsJS at [Stack Overflow](https://stackoverflow.com/questions/tagged/microsoft-teams). |
@@ -52,8 +65,8 @@ Submit documentation feedback or updates using the community help channels.
 
 | **Community channel** | **Contact** |
 |:--------------------------|:--------------------------|
-| **Documentation issues** | To open an issue on the [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository, select **Open a documentation issue** in the **Platform Docs feedback** section available at the footer of the documentation.<br/><br/>:::image type="content" source="assets/images/platform-docs-feedback.png" alt-text="Screenshot shows the option to open a documentation issue for platfrom docs."::: <br><br/> You can also select whether the article was helpful or not on the article’s page. Select :::image type="icon" source="assets/icons/feedback-icon.png" border="false"::: **Feedback** in the upper-right corner of the article. Select **Yes** or **No**, provide additional context in the text field and select **Submit**. <br/>:::image type="content" source="assets/images/community-feedback.png" alt-text="Screenshot shows the feedback option in the article.":::<br> If you want to provide additional feedback, you can reach out to the community help through [Microsoft Q&A](#developer-community-forums).|
-|**Documentation updates**|Select **Edit** at the top right of the article you want to update, and submit a pull request to the :::image type="icon" source="assets/icons/GitHub-icon.png"::: [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository. <br /> :::image type="content" source="assets/images/community-feedback-edit.png" alt-text="edit option":::|
+| **Documentation issues** | *To open an issue on the [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository, select **Open a documentation issue** in the **Platform Docs feedback** section available at the footer of the documentation.<br/><br/>:::image type="content" source="assets/images/platform-docs-feedback.png" alt-text="Screenshot shows the option to open a documentation issue for platfrom docs."::: <br><br/> You can also select whether the article was helpful or not on the article’s page. Select :::image type="icon" source="assets/icons/feedback-icon.png" border="false"::: **Feedback** in the upper-right corner of the article. Select **Yes** or **No**, provide additional context in the text field and select **Submit**. <br/>:::image type="content" source="assets/images/community-feedback.png" alt-text="Screenshot shows the feedback option in the article.":::<br> If you want to provide additional feedback, you can reach out to the community help through [Microsoft Q&A](#developer-community-forums). <br>* To open an issue on the Microsoft 365 Copilot GitHub,select **Edit** at the top right of the article you want to update an [open an issue](https://github.com/MicrosoftDocs/m365copilot-docs/issues) on the [Microsoft 365 Copilot Extensibility GitHub](https://github.com/MicrosoftDocs/m365copilot-docs/blob/main/docs/index.md) repository.|
+|**Documentation updates**| *For Teams documentation: Select **Edit** at the top right of the article you want to update, and submit a pull request to the :::image type="icon" source="assets/icons/GitHub-icon.png"::: [Microsoft Teams documentation GitHub](https://github.com/MicrosoftDocs/msteams-docs) repository. <br /> :::image type="content" source="assets/images/community-feedback-edit.png" alt-text="edit option"::: <br>* For Microsoft 365 Copilot: Select **Edit** at the top right of the article you want to update and submit a pull request to the [Microsoft 365 Copilot Extensibility GitHub](https://github.com/MicrosoftDocs/m365copilot-docs/blob/main/docs/index.md) repository.|
 
 ### Feature request and general help
 
@@ -67,4 +80,5 @@ Suggest a feature or vote up existing feature requests.
 
 ## See also
 
-[TeamsJS library reference](/javascript/api/overview/msteams-client)
+* [TeamsJS library reference](/javascript/api/overview/msteams-client)
+* [Microsoft 365 Copilot reference](/microsoft-365-copilot/microsoft-365-copilot-overview)