GLPI 11 : pending feature cleared when applying a follow-up template without a pending reason

[flegastelois]

Code of Conduct

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Is there an existing issue for this?

• I have searched the existing issues

Version

11.0/bugfixes

Bug description

When adding a follow-up:

• If the ticket is set to Pending with a reason,
• Then a follow-up template is applied without a pending reason,
• The pending status and reason are cleared (probably because the template has no value for this field).

The natural workflow with the mouse is:

1. Click the Answer button,
2. Set the ticket to Pending,
3. Choose a pending reason,
4. Finally select a follow-up template.

The fields are typically positioned close to each other (so that it works for users who read left-to-right or right-to-left), so users tend to complete them in order of proximity before moving to the template selection.

Currently in GLPI 11, steps 2 and 3 are lost when applying a template without a pending reason, which breaks this intuitive sequence.

Relevant log output

Page URL

https://glpi11bf.local/front/ticket.form.php?id=1

Steps To reproduce

No response

Your GLPI setup information

No response

Anything else?

No response